Chanel is apologizing to Gabourey Sidibe after the actress claimed she was initially denied from purchasing merchandise at a local store.
On Tuesday, the Oscar-nominated actress revealed in an open letter shared to Lenny Letter that she was dismissed by a sales clerk at a Chanel location near her apartment in Chicago when trying to buy a new pair of Chanel eyewear.
Despite carrying a vintage Chanel purse herself, the “Empire” star reveals that when she asked to take a look at the eyeglasses on display, the saleswoman replied, “We don’t have any. We only have shades.” Sidibe was then reportedly redirected to a “discount frames dealer” across the street.
“I’d love to pretend she was being polite, and I’m sure she would love to pretend she was polite, but she was actually condescending,” the actress explains. “I was trying to purchase glasses, and she was trying to get the interaction with me over as soon as possible.”
In response to her open letter, the House of Chanel released a statement of apology. “Chanel expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in this essay,” the statement read. “We are sorry that she felt unwelcome and offended.”
The statement went on, “We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that Chanel wishes to provide to our customers.”