Leslie Jones is no longer a fan of Jessica Alba’s The Honest Company — and even an apology from Alba herself isn’t changing that.
On Tuesday, the “Saturday Night Live” star, 50, took to Twitter to slam Alba and the company, demanding a change.
“Okay, @Honest you just lost a good customer,” she wrote. “Jessica Alba, please address your company that is not doing good business.”
While she’s been a customer for awhile, Jones says she will not shop with Honest again: “I have used your company for more than three years now and these last three orders have been a nightmare! I have spent too much money here for that to happen!”
Jones did not specify what exactly was wrong with her orders.
Alba, 37, immediately addressed Jones’ complaint, saying “I’m so so sorry you haven’t had a great experience.” Adding, “We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours.”
In addition, Jones received a response from the @Honest Twitter account, explaining that the “diaper cake” she ordered takes anywhere from one to three days to process, which is why her order didn’t arrive on time.
However, Jones was not buying the explanation, replying with a pair of expletive-filled tweets asking why, if orders take up to three days to process, the company offers a high-priced option for next-day delivery.
“Next day air should not be a f**king option,” she replied. “It should be made clear that the order is sent after processing which you don’t do. It’s not overnight if it gets there in a week. You charging me damn near 50 dollars for. The last three orders were late. It wasn’t like that before.”
The Honest Company is no stranger to complaints — in 2015, consumers were disappointed with the effectiveness of the brand’s zinc-based sunscreen.