James Charles had a very bad Uber experience this week.
On Thursday night, the popular YouTuber called out the rideshare company on Twitter for a ride he took in Orlando, which resulted in verbal abuse and threats of violence from the driver.
Uber quickly responded, asking Charles to get in touch directly, which he did.
People reports an Uber spokesperson said they are investigating the incident, and noted that the company’s non-discrimination policy.
Charles has promoted Uber in the past, featuring in an ad in June 2017.