A Twitter fan account devoted to Lady Gaga issued a tongue-in-cheek tweet aimed at the FedEx help account, and the company’s response went viral.

A Twitter user using Gaga’s new album Chromatica in the handle tagged @FedEx and @FedExHelp, sharing a photo of Mother Monster wearing a spike-covered face mask behind the wheel of a truck.

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Yet it was the earnest FedEx response that caused guts to bust when a customer service agent named Lisa tweeted back:

Here’s a sampling of the hilarious Twitter response: